Support Centre

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Remote Support

Allow us to connect securely to your device for troubleshooting.
Please download AnyDesk and provide your session ID when requested by our support team.

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Ticket System Access

Track your support requests with our online service portal:

Submit New Tickets.   
View Open Tickets. 
Track Updates and Responses.
Close Resolved Tickets.

Ticket System Login

Use your registered email and password to sign in. If you need assistance accessing your account, please contact our support team for help.

Support Best Practices

Our Support Services are aligned with best practices and industry standards to proactively manage and safeguard all critical components of Clients’ ICT architecture.

Managed Services Provider

❓ FAQ:
Why choose managed services for your ICT environment?

✅ Best Practices Tip:
Partnering with a managed services provider ensures continuous monitoring, proactive maintenance, and rapid issue resolution, reducing downtime and operational risks.

🔧 Service Detail:
End-to-end management of ICT systems, including monitoring, maintenance, support, security, and strategic advisory services to keep your infrastructure efficient, secure, and aligned with business goals.

❓ FAQ:
Why is corrective maintenance important?

✅ Best Practices Tip:
Immediately report operational errors.

🔧 Service Detail:
Rapid identification and resolution of unexpected system faults, hardware failures, or software errors can fully restore business operation.

❓ FAQ:
Why is preventive maintenance important?

✅ Best Practices Tip:
Always allow maintenance windows.

🔧 Service Detail:
Advanced identification and resolution of unexpected system faults, hardware failures, or software errors to maintain business operation.

❓ FAQ:
How quickly will I receive a response?

✅ Best Practices Tip:
Report ICT issues immediately.

🔧 Service Detail:
Tiered end-user support, proactive fault monitoring, and system performance optimization.

❓ FAQ:
Why is maintaining ICT governance and standards important?

✅ Best Practices Tip:
 Regularly review and update ICT governance frameworks to align with evolving technology, regulatory, and industry standards.

🔧 Service Detail:
Establish, monitor, and refine ICT governance structures and compliance standards to ensure operational integrity, security, and strategic alignment.

❓ FAQ:
How often should system evaluations be done?

✅ Best Practices Tip:
 Schedule annual or bi-annual evaluations.

🔧 Service Detail:
Comprehensive ICT System health and performance assessments to stay abreast with technology.

❓ FAQ:
Why is regular maintenance of VoIP systems important?

✅ Best Practices Tip:
Monitor VoIP system performance and update configurations regularly to ensure call quality, reliability, and security.

🔧 Service Detail:
 Management and optimization of VoIP systems to deliver clear, reliable voice communications, secure connectivity, and seamless integration with business operations.

❓ FAQ:
Why is surveillance and security system maintenance important?

✅ Best Practices Tip:
 Regularly inspect, test, and update all surveillance and security systems to ensure operational readiness and maximum protection.

🔧 Service Detail:
Ongoing monitoring, maintenance, and optimization of surveillance cameras, security infrastructure, and access control systems to safeguard physical and digital environments.

❓ FAQ:
Are free antivirus solutions and basic firewalls enough for proper protection?

✅ Best Practices Tip:
Free antivirus solutions often lack the latest signature updates, and basic firewalls may not provide advanced threat protection.

🔧 Service Detail:
Robust antivirus protection and properly configured firewalls are critical to defend systems against malware, ransomware, and evolving cyber threats, ensuring comprehensive security.

❓ FAQ:
How often should backups be tested?

✅ Best Practices Tip:

Test backup restores monthly.

🔧 Service Detail:
Comprehensive protection and recovery plans to ensure uninterrupted business continuity.

❓ FAQ:
Why is it important to maintain hosted services and internet connections?

✅ Best Practices Tip:
 Regularly monitor hosted services and internet connections to ensure optimal performance, uptime, and security.

🔧 Service Detail:
Proactive management and maintenance of hosted platforms, cloud services, and internet connectivity to support reliable, secure, and high-performance business operations.

❓ FAQ:
Why is centralized vendor management important for ICT services?

✅ Best Practices Tip:
 Consolidate vendor interactions through a single point of coordination to streamline service delivery, enforce accountability, and simplify issue resolution.

🔧 Service Detail:
Full vendor management services, acting as a single point of contact to oversee and coordinate all ICT providers, ensuring service quality, compliance, and alignment with organizational objectives.

❓ FAQ:
What is included in software and hardware maintenance?

✅ Best Practices Tip:
 Maintain a complete baseline inventory of all software and hardware to enable effective maintenance, support and lifecycle management.

🔧 Service Detail:
Regular software updates, hardware inspections, firmware upgrades, and baseline inventory tracking to ensure system stability, security, and performance.

❓ FAQ:
Why is regular maintenance of cabling, fiber, radio links, and WiFi important?

✅ Best Practices Tip:
 Periodically inspect, test, and optimize network infrastructure to maintain speed, reliability, and secure wireless coverage.

🔧 Service Detail:
Installation, maintenance, and optimization of structured cabling, fiber links, wireless radio connections, and WiFi networks to ensure stable, high-speed, and secure connectivity across your environment.